At The Greatest Card we want you to be happy with the quality of your order. In the unfortunate event that you do find a problem with your order then contact the customer service team immediately at cservice@thegreatestcard.com. We will need your order number and the email address you placed the order with to enable us to help resolve any issue.
If you notice a mistake, either contact us via email at cservice@thegreatestcard.com. Alternatively you can call us on 07917 897 246 and we will do our best to rectify the situation. Please be aware that if your card has already gone to print we may not be able to alter it.
That’s not a problem. Enter the words ‘no message’ into the ‘your message’ box and then it will be sent to you only with the subjects signature and plenty of space for you to enter your message.
Yes, if you prefer to send it or deliver by hand we will send the card and envelope inside an outer envelope where you can do what you wish.
We will always do our best to get your card to you in plenty of time.
If you have left it to the last minute please email or drop us a line on 07917 897 246 to check we are able to do so before you place your order.
By clicking on ‘My Account’ you are able to access previous orders, change your address, change your email address and password.
Currently we do not post abroad as we feel this increases the price of the card too much, so if you would like to send a card abroad we will happily post to you and let you send on at your own convenience.
Orders take about 3 days to turnaround especially at peak times like christmas. Please allow plenty of time. If you are in a rush then let us know and we’ll do our best to get your card to you or the recipient when you want it.
According to Royal Mail 90% of first class post in the UK will arrive the following day, unfortunately the other 10% can take a further 3 days.
Security is extremely important to us and we are committed to protecting your privacy.
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